privacy policy

Privacy Policy


Pet Supplies Perth
At Pet Supplies Perth ("we", "our", "us"), your privacy is of the utmost importance. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website or using our services, you consent to the practices described in this policy.



1. Collection of Personal Information

We collect personal information that is necessary for the operation of our business and the fulfilment of your orders. This may include:

  • Full name
  • Delivery address
  • Email address
  • Contact number
  • Order history and preferences
  • Optional login credentials (if applicable)

We do not collect or retain any payment information. All transactions are processed through secure third-party payment gateways.


2. Methods of Collection

  • We collect your personal information through:
  • Online forms submitted on our website
  • Direct communication via email or telephone
  • Order placement and customer support interactions
  • Cookies and website analytics (see Section 7)

We aim to collect information directly from you unless it is unreasonable or impractical to do so.

 

3. Purpose of Collection

Personal information is collected and used for the following primary purposes:

  • To process, fulfil, and deliver your orders
  • To provide customer support and respond to enquiries
  • To manage your account (if applicable)
  • To enhance user experience and improve website functionality
  • To comply with applicable laws and regulations

We will not use your personal information for any purpose unrelated to these functions unless we obtain your explicit consent or are otherwise required or authorised by law.


4. Disclosure of Personal Information

  • We may disclose your personal information to third parties in the following circumstances:
  • To our suppliers and logistics partners for the purpose of fulfilling your order
  • To IT service providers and platform hosts who support our website infrastructure
  • Where disclosure is required or authorised by law, such as to government authorities

All third parties are contractually obliged to protect your information and handle it in accordance with privacy standards.


5. Data Security and Storage

We implement reasonable administrative, technical, and physical safeguards to protect the confidentiality and integrity of your personal information. These measures include:

  • Secure website encryption (HTTPS)
  • Restricted access to customer data
  • Firewall and password protection protocols

While we take reasonable steps to secure your data, no transmission over the internet can be guaranteed to be 100% secure.


6. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws. When personal information is no longer required, we securely delete or anonymise it.


7. Cookies and Website Analytics

Our website uses cookies and other tracking technologies to:

  • Enhance your browsing experience
  • Monitor website performance and user interactions
  • Collect anonymous data for analytics purposes

You may choose to disable cookies via your browser settings. However, this may affect the functionality of certain website features.


8. Access to and Correction of Personal Information

You are entitled to request access to the personal information we hold about you and to request corrections if you believe that information is inaccurate, out-of-date, incomplete, irrelevant, or misleading.

To make such a request, please contact us using the details in Section 11. We will respond within a reasonable time frame and in accordance with legal obligations.


9. Third-Party Links

Our website may contain links to third-party websites for your convenience. Please note that we are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.


10. Policy Updates

We may amend this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or technology. The latest version will always be available on our website, with the date of the most recent revision indicated at the top.

Your continued use of our website and services constitutes your acceptance of any updates to this policy.


11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact:

Pet Supplies Perth
πŸ“§ Email: iinfo@petsuppliesperth.com.au
πŸ“ž Phone: 0418 168 409
🌐 Website: : https://petsuppliesperth.com.au


We take privacy concerns seriously and will respond to all legitimate enquiries promptly and in accordance with the Privacy Act.