terms & conditions

Welcome to Pet Supplies Perth (https://petsuppliesperth.com.au). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Definitions

  • “We”, “us”, “our” refers to Pet Supplies Perth, the operator of this website.
  • “You”, “your” refers to the user or customer of our website and services.
  • “Supplier-direct” refers to our process of ordering products from suppliers once a customer order is placed, then delivering the items directly to the customer.



2. Service Overview

Pet Supplies Perth offers an order-and-deliver service for pet food and pet supplies. Orders placed are picked up from our suppliers and delivered directly to your nominated address. Please note: not all products are guaranteed to be in stock at the time of ordering.



3. Product Information

  • We make every effort to ensure product information and images are accurate. However:
  • Some product images are generic and may not reflect the exact size or packaging.
  • Products may vary slightly from images or descriptions.
  • Content on this website is subject to change without notice.
  • Prices are subject to change and availability.



4. Order Acceptance and Delivery

  • Orders are subject to availability and acceptance.
  • Once an item is delivered and accepted by the customer, ownership and responsibility for the item transfers to you.
  • We do not accept liability for products after delivery.
  • If a product is unavailable, we will contact you to discuss a suitable alternative or refund.



5. Personal Information and Privacy

  • We respect your privacy. Personal information collected is used solely to process your order.
  • We do not share your information with third parties, affiliates, or external links.



6. Website Use

By using this website, you agree:

  • Not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website without express written permission.
  • Not to misuse the website, including introducing viruses or attempting unauthorised access.
  • To use the website for lawful purposes only.



7. Intellectual Property

  • All content on this site, including layout, graphics, logos, and text, is owned or licensed by Pet Supplies Perth.
  • Reproduction of content is prohibited unless authorised in writing.



8. Disclaimer of Liability

  • We do not guarantee the accuracy, completeness, reliability, or availability of the information on this site.
  • Your use of this site and any service or product is at your own risk.
  • We are not liable for any indirect, incidental, or consequential damages arising out of your use of the website or our services.



9. Indemnity

You agree to indemnify and hold harmless Pet Supplies Perth, its affiliates, owners, and staff from any claims, losses, or liabilities arising from:

  • Your use of our website or services;
  • Your breach of these Terms.



10. External Links

  • Our site may contain links to third-party websites. These are provided for your convenience only.
  • We do not endorse or accept responsibility for the content, privacy policies, or practices of any third-party site.



11. Termination of Access

We reserve the right to terminate or suspend access to our services at any time, with or without notice, for any breach of these Terms.



12. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be handled in accordance with applicable local laws.



13. Returns & Refunds

  • Due to the nature of our business and logistics, refunds may only be offered under specific conditions (e.g. product defect or supplier error).
  • Refunds or replacements are not available for products once delivered and accepted, unless required under Australian Consumer Law.
  • For any concerns, please contact us within 48 hours of delivery.



14. Changes to Terms

We may update these Terms and Conditions at any time. Changes will take effect immediately upon posting. Continued use of the website indicates your acceptance of any updates.



15. Contact Us

For any questions or concerns about these Terms, please contact:

Pet Supplies Perth
Email: info@petsuppliesperth.com.au
Phone: 0418 168 409
Website: https://petsuppliesperth.com.au